Shipping Information

Please allow between 5-7 working days for your order to arrive. If more than 8 days have passed please contact us via the ‘contact us’ page with your order ID, Name and Address. Refunds will be handled through email if necessary.


Returns
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Due to the inherent risk we cannot accept returns on E Liquids that have been opened and/or seal broken.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your paypal account.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your paypal account again. If not received please contact us and we will assist.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us message on the contact us page.

Shipping
To return your product, you should mail your product to: Vapour Distillery. 822 Newport Road. Rumney. Cardiff. CF3 4LH


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping.

Terms & Conditions

Powerhouse Vape Safe LTD T/A Vapour Distillery strives to ensure each customer is satisfied with their purchase. We do have returns and exchange policies in place to safeguard each customer. 

If at any stage you find you have an issue with a product we do advise you contact us using the contact form and we will endeavor to assist you in any way we can.

You, the customer, are our top priority and we will maintain our high standard of product and customer services whilst you use our service.

COLLECTION OF PERSONAL INFORMATION

​When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

You may withdraw your consent at any time by emailing us at info@powerhouse.cloud. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at 

 

Terms of use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Powerhouse Vape Safe LTD T/A Vapour Distillery relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Powerhouse Vape Safe LTD T/A Vapour Distillery’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: Powerhouse Vape Safe LTD. 75 Mallards Reach. Marshfield. Cardiff. CF3 2NN.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

PAYMENT METHODS​


PAYPAL

Company Information

Company’s registration name: Powerhouse Vape Safe LTD T/A Vapour Distillery

 

Company’s place of registration: 75 Mallards Reach. Marshfield. Cardiff. CF3 2NN

 

Company’s registered office address: 75 Mallards Reach. Marshfield. Cardiff. CF3 2NN

 

Company’s retail shop address: Vapour Distillery. 822 Newport Road. Cardiff. CF3 2NN

 

Company’s registered number: 11026638

 

Company’s VAT number: GB 315258220

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